Theatre Hall 11

Wednesday 25th April

Thursday 26th April


11.00 - 11.30

Ian Wilcox

What is HSCN and why is it of value?

Ian will give a brief non technical overview of HSCN to provide background for delegates who have little or no knowledge of HSCN. He will then go on to talk about the value that HSCN can offer to Care and Nursing Homes and the benefits of working with SMEs to deliver their HSCN services.


11.45 - 12.15

Jonathan Papworth

Why transparency of care improves outcomes

When Care Providers increase openness and transparency, they decrease the likelihood of complaints and increase the value of care. Studies show that the more transparent Care Providers are, the greater quality of care residents experience. Person Centred Software pioneer transparency, and provide the tools to enable sharing of care information in real-time. This talk will share the benefits and improved outcomes care homes have received from increased openness.


12.30 - 13.00

Andrew Rowley

Connecting your care home, carers and residents through integrated communications technology

Frontier Care Services is a dedicated division within the Frontier Group, improving the workflow processes within the care industry and transforming the lives of residents with communications technology. Striving to take the care industry into the digital world through keeping carers connected, Andrew will introduce new ways of working, including taking care homes to the cloud, going paperless in domiciliary care with GDPR and integrating communications to futureproof your business.


13.15 - 13.45

Mr. Risto Jalovaara & Jim Ward

The Digital Transformation of the Domiciliary Care Industry. Lessons from Finland and UK

Risto & Tim will discuss how developing new solutions for the home care and care home markets has led to a shift in the way we care for people in Finland. Improvements in efficiency and communication has brought caregivers, care users and their families closer than ever before. Jim will discuss how these fully integrated services can be used to drive down costs and improve patient outcomes within the complexities of the UK environment.


14.00 - 14.30

Alex Caruso & Nicola Taylor

Fern House: Five languages of Care

An open debate between Abbeyfield Head of care and Fern House Dementia Design Champion through the five languages of care, which are critical for the service users condition to support to ordinary community living. A multi-sensory exploration of the elements of design used to create an environment that is engaging and heart-warming to nurture people positive feelings and encourage connections. Layers of colour, texture, arts, signage and furniture are coordinated to create a high-quality, homely environment that residents will enjoy and feel proud to invite the community into. Solution focused Collaborative-Design approach based on research: An accurate understanding of the residents’ groups is required to achieve an inclusive and meaningful perceptual environment for people who are living with the early onset of dementia.


14.45 - 15.15

Matt Luckham

Using digital technology to transform care

Digital technology has the power to transform the quality of care and improve service user outcomes. As a service provider, it can give us more control and greater transparency. This seminar will look at how being paper-free at the point of care can lead to a more efficient and responsive service and ultimately improve the experience for the service user.


15.30 - 16.00

Gary Hibberd

GDPR; Who’s Caring For Your Compliance

GDPR is just one month away, but who’s taking care of it? Why is this so important now and what steps have you taken to prepare for it? GDPR is about ‘Giving Data Proper Respect’. We’ll hear what steps to take now, and what to do in the future.