Exhibiting at the Dementia Care & Nursing Home Expo


iC2 CCTV helps deliver safer, high quality adult social care.

CCTV and other compliant, appropriate integrated security measures are invaluable for ensuring the delivery of safe, high quality dementia and nursing home care. However, the decision to deploy and the regulatory framework governing such use of CCTV and other surveillance methods is complex.

It is worth considering that the position of the highest authority in England, the Care Quality Commission (CQC), is one of 'conscious neutrality'. It does not provide guidance either way on whether to use or not use surveillance systems and the CQC does not require providers to use surveillance. This is broadly echoed across the UK's other regulatory bodies.

Compliance framework

iC2 has the skill and experience to make sure that the use of CCTV in your dementia care or nursing home setting is in line with the compliance framework, most directly determined by the Information Commissioner's Office (ICO) CCTV Code of Practice, the Data Protection Act, 1998 (DPA) and additional legislative instruments including the Freedom of Information Act, 2000, the Human Rights Act, 1998 (HRA), and the Protection of Freedoms Act, 2102.

It should be noted that from 25th May 2018 the ICO will be the enforcing the new General Data Protection Regulation (GDPR) which overhauls the protection of personal information, including video footage from which individuals may be identified.

Public, communal and private areas

iC2 applies best practice, adheres to regulatory codes and uses Privacy Impact Assessments to ensure the lawful use of overt and covert surveillance and that it fully supports positive responses to the CQC's five key questions.

This ensures that in:

* Public areas

- All CCTV and integrated monitoring solutions for public areas including grounds, access roads, car parks, entrances and exits, reception and waiting areas, meet with the requirements of the Information Commissioner governing the use of CCTV in any general public setting, such as the need for signage and notification.

* Communal areas

~ The use of CCTV in closed adult social care environments where areas are designated as communal, such as ward areas, day rooms, dining areas, garden areas and corridors justifiably supports the safety of service users, staff or the public and meets the ICO's requirement for there to be a clear reason for installation.

* Private areas

- The monitoring of private areas including bathrooms, bedrooms and toilets and anywhere else that an individual might reasonably expect privacy is a subject of the highest sensitivity. iC2 works with adult social care service providers to make sure such use cases take into account detailed considerations, such as consultation and consent.

Covert surveillance

The use of hidden surveillance cameras is a controversial subject, however their role in successfully identifying cases of cruelty and neglectful care means they remain an option for service providers. As with all CCTV data, iC2 makes sure the compliance rules are properly applied so that footage obtained from hidden cameras is treated appropriately.

Video analytics and automated monitoring

Today's latest video monitoring software is able to monitor video footage in real-time and send alerts when specified behaviours or conditions are observed by cameras. Such technology can notify adult social care workers to situations as they happen. With resources stretched, staff may not be able to be everywhere, however, iC2 solutions make them instantly aware of where they are needed.

Liberty and restraint

iC2 solutions for adult social care enables elderly service users with complex conditions, including reduced mental capacity, to be tracked with RFID tags and binary tagging prevents them leaving a facility unless accompanied by a carer with a complementary tag. When it comes to restraint, video is the form of evidence most likely to show if restraining action has been applied within the confines of the regulatory code.

To find out more about how iC2 can help you meet the challenges of delivering better quality dementia care services in your nursing home, click here to visit our website.

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